Customer Hub

The Customer Hub is the web portal Elia that is being abandoned and currently only still to be used by Distribution System/Grid Operators who will soon also be onboarded in EPIC.

Target group

The Customer Hub is open to direct customers, distribution system operators, grid operators and all those involved in renewing an access contract (specifically appendices 2 and 3).

Access to Customer Hub

Already an account?

Click hereunder to access the Customer Hub.

Not yet?

Download the access request form.

Ask your access

Contract Viewer

The Contract Viewer provides access to your cooperation agreements (for DSOs).
Copies of all contracts and their appendices are available in PDF format. You can also consult an overview of your points of contact and their contractual roles, the invoiced company and your billing address.

The tool lists your company's interconnection points alongside their expiration dates.

Invoice Viewer

The Invoice Viewer provides access to your company's invoices and related documents. You can use this module to consult and download your invoices and related attachments regarding grid connections (DSOs).

EPIC (Elia portal interface for customer)

A single application bringing together the majority of applications available within Elia (metering, invoices, contracts, ...) - EPIC is available for Grid Users, Access Contract Holders, Balance Responsible Parties. Do not hesitate to request an access via our support center

More information