Are you a current or potential Elia customer?

Would you like to become an Elia customer ? If you are already an Elia customer, are you looking for a Key Account Manager, or do you have questions about invoicing, technical work or nominations? Find out who to contact here.

Becoming an Elia customer

Information Customer Relations:
cs@elia.be
office: +32 2 546 74 88

Nominations

Contact the Energy Scheduling Office for all nominations (except intraday cross-border nominations) and system access requests. For intraday cross-border nominations, get in touch with the National Control Centre.
Energy Scheduling Office
dngridaccess@elia.be
office: +32 (0) 2 382 21 33
fax: +32 (0) 2 382 21 07
National Control Center

dispatching@elia.be
office: +32 (0) 2 382 23 97
fax: +32 (0) 2 382 21 39

Metering data and invoicing

Metering data
If you have a question about metering data, contact Metering Services.
metering.services@elia.be
Invoicing
If you have a question about invoicing, email Settlement Services.
settlement.services@elia.be

Technical work on a connection

If you have a question about technical work on your connection (e.g. supply interruptions), contact the Elia planning unit for your region.
North Planning Unit
operationalplanning.NO@elia.be
mobile: +32 (0) 3 640 08 03
office: +32 (0) 3 640 07 70
South Planning Unit
operationalplanning.SU@elia.be
office: +32 (0) 8 123 71 17

Contact your Key Account Manager

Cindy Bastiaensen
cindy.bastiaensen@elia.be
office: +3225467927
Damien Rietjens
Damien.Rietjens@elia-engineering.com
office: +32 2 546 76 66
Nicolas Koelman
nicolas.koelman@elia.be
office: +32 2 546 73 25
Nicolas Bragard
Nicolas.Bragard@elia.be
office: +32 2 546 74 56
Ann Larsen
Ann.Larsen@elia.be
office: +32 2 546 73 20
Jean-Philippe Deckers
JeanPhilippe.Deckers@elia.be
office: +32 2 382 22 72
Céline Audoore
Celine.Audoore@elia.be
office: +32 2 546 73 91
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